Here’s a feelgood story of the day.
Southwest Airlines did something pretty amazing for one of its passengers after learning her son was in a coma.
Peggy Uhle was on a plane in Raleigh-Durham, about to take off for Chicago, when the pilot aborted the take-off and taxied back to the gate.
That’s when a Southwest flight attendant asked Uhle to get off the plane, according to BoardingArea.com.
“I figured I was on the wrong plane,” she said. “The gate agent told me to check in at the desk and when I did she told me to call my husband.”
It turned out her 24-year-old son had a serious head injury and was in a coma – in Denver. That’s when things got amazing.
As the Young Cons reported:
Southwest Airlines is being praised for going above and beyond the call of duty after a woman learned her son was in a coma after an accident.
Peggy Uhle was on a flight from Chicago to Columbus waiting to take off when the plane turned back to the gate and flight attendant asked her to get off.
“I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband,” Uhle told airline blog BoardingArea.com.
After checking in with customer service, Uhle learned her son, who lives in Denver, was in a coma after suffering a head injury. Even before Uhle disembarked, the airline had rebooked her–with no additional fees or service charges –on a non-stop to Denver that was leaving in two hours.
“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,” Uhle told Boarding Area.
“My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”
Who ever thought we’d see this from an airline? It’s the only industry with a customer service approval rating lower than Congress.
Good for them – I certainly know who I’ll be taking my next flight with.